Get to know us
Binoculars Canada is an electronic commerce division of Forest City Image Centre. With years of experience in the optical & imaging marketplace in SouthWestern Ontario, we launched Binoculars Canada to provide national coverage giving everyone the opportunity of shopping at our store. We are extremely proud of the reputation we have earned over the past 24 years in the Canadian retail marketplace.
In our retail store, our commitment to customer service is second to none. This commitment continues on-line with Binoculars Canada. We doubt you will find another store anywhere that has the knowledge and talent that we have. That's a bold statement but it's true! Our Binoculars Canada staff include Certified Photographic Consultants, a certified photofinishing engineer and a professional Systems Design engineer.
Every one of our industrial staff have received training from our Canadian suppliers and they are as up to date as anybody in the industry. It's pretty much a store policy that if we don't know the answer to something binocular-related, we'll find it! We're also not afraid to give opinions ... after all, that's why you buy from us rather than a Big Box retailer who just doesn't "get it"! We do not work on commission and we do not allow manufacturer's spiffs to sway our product suggestions. When we say we like a pair of binoculars ... we like it!
Forest City Image Centre
Our staff is told to do one thing - help the customer! It is not uncommon to see one of our staff trying to take a customer out of a higher priced product and into something that is more appropriate (why buy a $1400 binocular when a $499 one will suit your purpose better?).
Unlike many other retail stores, our sales staff do not see dollar signs when someone walks into the store. Binoculars Canada staff do not, will not, never will, work on commission nor are they expected to sell "X" number of dollars per week. Their only job is to help the customer.
PricingWe firmly believe in offering our customer a fair and equitable price from the start ... no deals, no hidden offers.
Many retailers inflate their prices so they can "negotiate" down to the selling price that is actually fair, thus giving the impression of offing to "deal" their price. This is misleading and unethical in our opinion and is not something we believe in.
We believe in supporting Canada and to that end, we buy ONLY from authorized Canadian suppliers and we try to compete with large Canadian & US internet companies fairly and aggressively.
Low price is something we strive to maintain, yet there are times that our competition will lower a price before we catch it or we simply 'goof' and price an item too high. The absolute lowest price is impossible to maintain, as there are always stores that monitor retail pricing (like ourselves) or are desperate for cash flow and will undercut anyone just to make a quick buck. Bear in mind that these types of practices do not lend themselves to a long-term commitment toward the customer and the store may not be around long enough to help if there is ever a need for service or assistance.
We will almost always* match a competitor's price on any IN STOCK item that is not end-of-line. This 'in stock' policy is to combat the many stores that entice customers to shop at their store by offering ridiculous pricing on an item that is available in limited quantities and in some cases, these stores do not even have the item, at all. (Anyone can offer a fantastic, below cost price on an item they really don't have because they never have to actually 'stock or sell' the product).
We will offer a refund if you ever find the exact same item at a lower price (Canadian product in a Canadian store) within 7 days of making your purchase. We need notification in writing and any supporting documentation via e-mail or Canada Post mail. This is more than fair and allows our customers to shop knowing that they are receiving a fair price.
Whatever the situation - if you have seen an item cheaper at our competitor or if you feel that we have priced something to high, tell us and we'll do our utmost to rectify the problem. Binoculars Canada wants to keep our customers happy and satisfied.