Customer Service

Our commitment to customer service is second to none.

Antony Chodas, President Eric, Customer Service
Antony Chodas,
Customer Service

At Binoculars Canada, service and knowledge are what sets us apart from everyone else.

At Binoculars Canada our goal is to make your visit informative and convenient.

If you have any questions please contact us.

Search Tips
Let us help you find exactly the products you are looking for with our search tips.

Questions? We've got the answers.

Binoculars Canada ships using XpresspostT. Go to our Shipping page to find out cost and delivery times.

Return Policy
Buying binoculars on-line can be a little difficult, especially since binoculars are very personal devices! 

Typically there are two types of Binocular shoppers: 
-those that know EXACTLY what binocular they want (or at least they've narrowed the choice down to 2-3 styles)
-those that need our advice on the "right" binocular for their particular application

For those customers who have seen and tried binoculars at a retail outlet, they can simply order binoculars from Binoculars Canada knowing exactly what to expect! Since we are less costly than most Canadian retailers, we usually can satisfy their desires! For those unsure customers, we offer a 7 day NO HASSLE exchange policy! This is a tremendous benefit to all customers of Binoculars Canada that helps you overcome the uncertainty of purchasing something that you can't touch! This exchange policy simply states that Binoculars Canada will gladly exchange any pair of binoculars purchased on-line at within 7 days of the original purchase. This assumes 3 things 1. ALL binoculars are in 100% perfect condition ... no scratches, no packaging damage & no marks 2. That shipping the binocular back to Binoculars Canada is at the customer's expense 3. Exchanges can only be done ONCE per year. These three things make it easier on the customer to buy with confidence!

Special order items cannot be refunded without our written authorization unless it is found to be defective upon arrival.

CameraCanada will NOT be responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. Our sole responsibility will only be the monetary value of the merchandise.

NO REFUNDS OR EXCHANGES on any printer if the ink has been installed.

All sales of earbuds, microphones, Hydrapak bottles, drones, gimbals and knives are FINAL and cannot be returned or exchanged.

If you are not completely satisfied with your Binoculars Canada purchase and wish to discuss it for any reason, please contact You could also use this address to e-mail us any suggestions for making Binoculars Canada better! Thank you.

Visit our other online stores:

In our retail store, our commitment to customer service is second to none. This commitment continues on-line with Binoculars Canada . We doubt you will find another store anywhere that has the knowledge and talent that we have. That's a bold statement but it's true! Our Binoculars Canada staff include Certified Photographic Consultants, a certified photofinishing engineer and a professional Systems Design engineer!

We accept Visa, MasterCard, American Express, PayPal, and Thawte